Due to exchange rate volatility, our team may contact you for top-up if prices change.
  1. Introduction


1.1.   Megacare online is an e-commerce site that seeks to provide a delightful shopping experience for its customers. Megacare online envisions being able to connect purchasers and vendors at their ease and convenience to delightful shopping and selling experience through the appropriate use of technology.


1.2.    These general terms and conditions shall apply to all purchasers and vendors on the website and shall govern the use of all related brand services.

1.3.    By using our website you accept these general terms and conditions in full. If you disagree with these general terms and conditions in any way you do not have to use our website.

Please note: these general terms and conditions shall include both the individual user and the relevant involved company (vendor) or legal entity (if any) unless the context states otherwise.



  1. Terms and conditions of sale.


                  You acknowledge and agree that:

  • The website provides an online location for approved vendors to sell and customers, service users, and external buyers to purchase products;


  • Megacare online is not a party to the transaction between the vendor and the purchaser, and you must read and agree to the contract agreement for any vendor you chose to purchase any relevant product or products.


  • Subject to these general terms and conditions the vendor’s terms of business engagement shall govern the contract for sale and purchase between the purchaser and the vendor which will be clearly outlined in all relevant sections.


  • We assure that the price for a product will be clearly shown in the relevant product listing.


  • The product price will also include all taxes (will be clearly outlined upon product checkout) and comply with applicable governing laws.


  • Purchasers must consider all applicable charges such as packaging and delivery charges, handling charges, administrative charges, insurance costs, and others (if needed) which will be clear upon product checkout.



  1. Return & Exchange Policy (Megacare online).


  • Due to hygiene reasons, we do not accept returns once the order has been delivered and opened, used, or taken out of its original inner packaging.

However, in an extremely rare case where the wrong order is delivered or the order is damaged upon receipt, customers can opt for either returning the order in exchange for the correct order or returning the order for a full refund as the case may be. In both cases, customers must inform us instantly via email within 48 hours and return the order within 7 days of receiving it.


Please take note, products such as drugs, cosmetics, and food products should be treated as ‘emergencies’ and with ‘high priority’ in such extremely rare cases. Customers must contact us within 2 hours of delivery.




You must make payments for all purchases on our website in full accordance with our ‘payments guidelines’.


  1. Points / Customer Loyalty Rewards.


Customer rewards may be earned and managed in accordance with our points/ customer loyalty Terms and Conditions, and it is subject to change from time to time.

Please take note:  Megacare Online reserves the right to cancel or withdraw Points/Customer loyalty rewards for any reason at its discretion especially if we suspect fraud or foul play. Please view Points/ Customer loyalty rewards terms and conditions on our website.


  1. Customer Account.
  2. Data and Privacy.